Trouble-shooting White Papers

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How to Translate Good Service into Market-Share Advantage
sponsored by GoToAssist
WHITE PAPER: This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage.
Posted: 20 May 2008 | Published: 01 Jan 2007

GoToAssist

Service Please: Five Tips for Easy, Affordable Tech Support
sponsored by Cisco Systems, Inc.
WHITE PAPER: A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.
Posted: 21 Jan 2011 | Published: 21 Jan 2011

Cisco Systems, Inc.

Refreshing, Resetting, and Restoring: A Guide to Recovery Options in Windows
sponsored by Global Knowledge
WHITE PAPER: Explore this informative white paper to uncover all the ins-and-outs of each Windows troubleshooting option, and in which situations each should be used.
Posted: 14 Apr 2014 | Published: 14 Apr 2014

Global Knowledge

Why Most Organizations Miss User Response Monitoring - and What to Do about It
sponsored by Nimsoft, Inc.
WHITE PAPER: This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.
Posted: 15 Aug 2008 | Published: 15 Aug 2008

Nimsoft, Inc.

Infrastructure Agility Through Affinities
sponsored by Plexxi
WHITE PAPER: The way your applications take part in your infrastructure – and influence it – is crucial to business success. Unfortunately, this has been inherently complex and costly to achieve. Until now. View this white paper to learn how affinities can help you overcome these challenges.
Posted: 10 May 2013 | Published: 29 Mar 2013

Plexxi

What to Do When You Have an IP Address but No Internet Connection
sponsored by Global Knowledge
WHITE PAPER: When we have an IP address but can't connect to the Internet, we need basic troubleshooting skills to verify both connections and configuration. Download this resource to learn about the local network, parts of IP addressing, and DHCP basics for resolving these types of connectivity issues.
Posted: 21 Feb 2014 | Published: 21 Feb 2014

Global Knowledge

Mitigating the Risks of IT Change
sponsored by Riverbed Technology, Inc.
WHITE PAPER: Riverbed® Cascade® is an application-aware network performance management solution with built-in application discovery and dependency mapping capabilities. Cascade quickly provides a complete and accurate inventory of the IT environment, including an understanding of how services and their underlying infrastructure impact the business.
Posted: 19 Apr 2013 | Published: 30 Dec 2011

Riverbed Technology, Inc.

EMA Radar™ for Advanced Performance Analytics (APA) Use Cases: Q4 2012
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This EMA Radar Report details how a suite of advanced performance analytics (APA) solutions combines predictive analytics with a dynamic service model to provide an intelligent framework around alerts, help you achieve faster MTTR, proactively manage application performance, and much more.
Posted: 28 Jun 2013 | Published: 31 Dec 2012

Hewlett-Packard Enterprise

Integrated System Management and Support
sponsored by Oracle Corporation
WHITE PAPER: In the typical IT environment, organizations operate in a divided world of systems management and support. IT departments often treat these two fundamental areas as distinct silos causing gaps for IT employees, who spend too much time and manual effort resolving system problems. This creates both higher risks and higher costs for IT.
Posted: 30 Mar 2011 | Published: 22 Mar 2011

Oracle Corporation

CCNA Wireless Certification
sponsored by Global Knowledge
WHITE PAPER: This paper will describe the growing need for CCNA Wireless certification, what the CCNA Wireless certification is, its benefits, and what pre-requisites, exams, and training are required to get certified.
Posted: 10 Dec 2008 | Published: 10 Dec 2008

Global Knowledge