RESEARCH CONTENT:
Brands such as Airbnb disrupt industries and change how consumers think about the market, according to this research from Cass Business School, City University London.
EBOOK:
Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them. The key to solving the problem-- not just answering, but resolving the issue.
WHITE PAPER:
Aligning IT with business and focusing on business models and processes is the key to enabling flexibility. Read this paper to learn how SOA can help your organization improve its flexibility while increasing revenue.
WHITE PAPER:
The IBM Global CEO Study 2006 found that, to drive innovation, many top CEOs are collaborating beyond their organizations - with their extended networks of suppliers, customers, business partners and others
WHITE PAPER:
Plugging in the Consumer: Innovating utility business models for the future. The confluence of climate change concerns,rising energy costs and technology advances leading to greater consumer involvement is now radically redefining.
WEBCAST:
This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run.
Posted: 13 Mar 2009 | Premiered: Mar 31, 2009, 12:00 EDT (16:00 GMT)
WHITE PAPER:
This white paper looks at what is driving the globalization trend. Also listed are ten requirements every Chief People Officer should expect from a global HR system. Get insights into two of Constellation's primary business research themes, Technology Optimization and Innovation and the Future of Work.
WHITE PAPER:
Project-centric manufacturing business models that involve outsourcing and short product lifecycles expose manufacturers to a number of risks they were not vulnerable to previously.
WHITE PAPER:
Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model.
