Enterprise Strategy Group analysis of Sprinklr Social Ultimate for omnichannel CX

Enterprise Strategy Group (ESG) research confirmed there is a growing level of complexity in customer experience (CX) tech stacks, with 45% of respondents to a recent survey reporting that they use 6 or more tools that directly influence the experiences of their customers.

In the same breath, 37% of organizations are citing the need to improve social media interactions specifically. How can companies like yours streamline social media CX while reducing this prevalent tool sprawl?

Examine this ESG Technical Validation to discover how Sprinklr Social Ultimate fills this need, unifying customer and prospect engagement, reporting, and marketing across social, chat, review, and messaging.

Vendor:: Sprinklr
Posted:: Apr 17, 2024
Published:: Apr 18, 2024
Format:: HTML
Type:: ESG Technical Validation Report

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