Transforming Alzheimer’s Society’s contact center

Contact center evolution at Alzheimer’s Society presented 6 key challenges:

The go-live across sites could not interrupt support services to those living with dementia
The charity’s support and fundraising teams used different systems
And 4 more

Along with unpacking each of the obstacles, this case study maps out how FourNet guided the Society’s contact center transformation.

Read on to unlock insights from Senior Supporter Engagement Manager at Alzheimer’s Society, Jennie Mummery, and more.

Vendor:: FourNet
Posted:: Apr 17, 2024
Published:: Apr 17, 2024
Format:: HTML
Type:: Case Study

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