Improve your NPS score through real-time resolution
The Net Promoter Score (NPS) assesses customer satisfaction and their likelihood to recommend a business. Vodafone Idea, known as Vi, aimed to boost their score by enhancing:
- Response and resolution times
- Service and agent satisfaction
- Recommendation likelihood
Teaming up with Teleperformance, Vodafone gained detailed insights into customer touchpoints, enabling swift resolution of pain points and real-time feedback collection. Access this case study to hear the full story and learn how you can contact Teleperformance to discover more.